Legal draft
File And Document Handling Policy
Draft rules for uploaded documents, private storage, access limits, sensitive categories, retention, and audit logging.
Last updated: Draft version
Draft notice: This draft is provided for review and may be updated before public launch. It is not legal advice and should be reviewed by qualified legal and compliance advisers before official publication.
Uploaded Documents
Users may upload documents for order requirements, custom requests, delivery evidence, dispute evidence, review appeals, and Plug verification.
Private Storage
Files should be stored privately. Public access should not be used for sensitive files.
Access Limits
Access should be limited to the relevant Buyer, Plug, authorized admins, and support/compliance personnel with a valid reason.
Sensitive Categories
KYC files, passports, certificates, bank-related documents, dispute evidence, and identity documents require stricter controls.
Retention And Deletion
Retention depends on order, dispute, fraud, legal, audit, payment, and compliance needs. Deletion rules require legal review.