Legal draft
Review And Appeal Policy
Draft rules for reviews, prohibited review content, Plug appeals, and moderation outcomes.
Last updated: Draft version
Draft notice: This draft is provided for review and may be updated before public launch. It is not legal advice and should be reviewed by qualified legal and compliance advisers before official publication.
Reviews
Only eligible users with completed orders should leave reviews. Reviews should be truthful, relevant, and based on actual service experience.
Prohibited Review Content
- Fake reviews or competitor manipulation.
- Threats, harassment, hate, or abusive content.
- Private personal data.
- Off-platform payment pressure.
- Claims about prohibited services.
Plug Appeals
Plugs may appeal eligible reviews during the appeal window. Appeal reasons may include fake review, abusive content, private data, wrong order, prohibited-service pressure, or evidence mismatch.
Moderation Outcomes
Wakajor may keep a review, hide review text, remove a review, request clarification, or escalate for trust and safety review.