FAQ

Common questions about Wakajor.

What is Wakajor?

Wakajor is a Nigerian trust-first service marketplace where Buyers find Plugs, pay through protected payment flows, chat securely, and track service delivery.

What is a Plug?

A Plug is a service provider on Wakajor. A Verified Plug has passed Wakajor checks, but verification does not guarantee outcomes controlled by third parties.

What is Find Me a Plug?

Find Me a Plug lets Buyers describe a custom service request. Wakajor reviews the request, eligible Verified Plugs can offer, and the Buyer chooses before paying safely.

How does protected payment work?

The Buyer pays through Wakajor, payment is protected while the order is active, and release or refund follows completion, review, dispute, and policy rules.

What is the Buyer Protection Fee?

The Buyer Protection Fee supports payment protection operations, secure chat, fraud prevention, dispute review, support, and platform safety.

Why keep payment and chat inside Wakajor?

In-app chat and protected payment keep order evidence connected to the order. Direct payments outside Wakajor are not protected.

Can Wakajor guarantee visa, school, bank, CAC, or government outcomes?

No. Those decisions are controlled by the relevant third parties, not Wakajor or Plugs.

What services are not allowed?

Fake documents, forged certificates, bribery, fake bank statements, illegal identity changes, guaranteed approval claims, exam malpractice, fake medical documents, and illegal shortcuts are not allowed.